FAQs
How long is a counselling session?
Individual Counselling Sessions
Individual counselling sessions are typically 50 minutes. Extended sessions may also be available depending on your needs and therapeutic goals.
Couples Counselling Sessions
Couples counselling sessions are typically 80 minutes, providing additional time to explore relationship patterns, communication, and connection.
All counselling sessions are provided online throughout British Columbia, making therapy accessible from the privacy and comfort of your own space.
How much does counselling cost?
Individual Counselling
• 50-minute session: $180
Couples Counselling
• 80-minute session: $288
Payment is processed securely after each online counselling session. A receipt is provided that can be submitted to your extended health insurance provider for reimbursement, depending on your coverage.
Does insurance cover counselling sessions?
Many extended health insurance plans in British Columbia provide coverage for counselling with a Registered Clinical Counsellor (RCC). Coverage varies by insurance provider and individual plan, so we recommend checking your benefits to confirm that RCC services are included.
After each session, you’ll receive a receipt that you can submit to your insurance provider for reimbursement.
Do you offer direct billing ?
We do not currently offer direct billing to insurance providers. Payment is made at the time of your counselling session, and you’ll receive a receipt that you can submit to your extended health insurance provider for reimbursement.
Coverage and reimbursement amounts vary by individual insurance plan, so we recommend confirming your coverage directly with your provider.
How do I pay for counselling sessions?
A valid credit card is required on file when booking your counselling sessions. We accept Visa, Mastercard, and American Express. Your card will be securely charged after each session, and a receipt will be emailed to you.
If you don’t have a credit card, payment by e-transfer can also be arranged. E-transfers must be received at least one hour before your scheduled session.
Is online counselling confidential?
Yes. Your privacy and confidentiality are an important part of counselling. Information shared during your sessions is kept confidential and is not disclosed without your consent, except in specific circumstances where disclosure is required or permitted by law or professional ethical obligations.
There are limits to confidentiality, which may include situations involving serious and immediate safety concerns, suspected abuse or neglect of a child or vulnerable person, or when records are required through a legal process. These limits will be explained to you as part of the informed consent process before counselling begins.
Online counselling sessions are provided through secure technology, and your personal information and clinical records are handled in accordance with applicable privacy requirements.
Do you offer online counselling in BC?
Yes. E-Talk Wellness provides online counselling to clients throughout British Columbia, allowing you to access therapy from the privacy and comfort of your own space.
Online counselling offers the same opportunity for connection, reflection, and therapeutic work as in-person counselling, without the need to travel. Sessions are held through a secure video platform and can be a convenient option for clients throughout BC, including those living outside major cities.
Our online counselling services include support for trauma, anxiety, depression, ADHD, relationships, and LGBTQIA2S+ concerns, using approaches such as IFS, EMDR, somatic therapy, attachment-based therapy, and EFT.
Where is online counselling available?
E-Talk Wellness provides online counselling to clients throughout British Columbia. Because sessions are virtual, you can access counselling from the privacy and convenience of your own space anywhere in the province.
Your first counselling session?
Individual Counselling
Your first counselling session is a chance for you and your therapist to get to know one another. We’ll talk about what brought you to counselling, what has been happening in your life, and what you would like support with.
There is no pressure to share everything at once. Your therapist will move at a pace that feels comfortable, answer any questions you have, and begin exploring what might be most helpful for you moving forward.
Couples Counselling
Your first couples counselling session focuses on understanding your relationship, what brought you to therapy, and the patterns or challenges you would like to work on together.
For couples using the Gottman Method, the initial assessment process may also include relationship questionnaires and individual conversations with each partner. This helps your therapist develop a deeper understanding of your relationship and collaboratively identify goals for therapy.
How often should I attend counselling?
The frequency of counselling depends on your needs, goals, and circumstances. Many clients begin with weekly or biweekly sessions, which can help build a strong therapeutic relationship and create consistency in the work.
As therapy progresses, sessions may become less frequent depending on what feels helpful and sustainable for you. Your therapist can work with you to determine a schedule that supports your therapeutic goals while also considering your availability and financial circumstances.
Can I end counselling at anytime?
Yes. You can choose to end counselling at any time. Therapy is a collaborative process, and you are always in control of whether you would like to continue.
When possible, we encourage discussing your decision with your therapist. This can provide an opportunity to reflect on the work you’ve done together, talk through any concerns, and consider what support might be helpful moving forward.
You can also discuss reducing the frequency of sessions or taking a break from counselling if that feels like a better fit
What is your cancellation policy?
We require at least 24 hours’ notice to cancel or reschedule a counselling session. Appointments cancelled or rescheduled with less than 24 hours’ notice may be charged the full session fee.
We understand that unexpected circumstances can arise. If something comes up, please contact your therapist as soon as possible.
Evening and weekend availabilty?
Evening and weekend counselling appointments may be available depending on the therapist and current availability.
Because appointment times can change, please check our online booking calendar for the most up-to-date availability. If you don’t see a time that works for you, feel free to contact us to discuss available options.
That works much better for a growing practice too—you’re not tying the answer to one therapist’s schedule.
I’m experiencing a mental health emergency
E-Talk Wellness is not an emergency or crisis service and cannot provide immediate crisis support.
If you are experiencing an immediate mental health emergency or are in immediate danger, call 911 or go to your nearest emergency department. In Canada, you can also call or text 988 for crisis support.
Please do not use email, voicemail, or online booking to seek emergency assistance, as these channels are not monitored continuously.
Is counselling right for me?
Counselling may be helpful if you’re feeling stuck, overwhelmed, disconnected from yourself, or noticing patterns in your thoughts, emotions, relationships, or behaviours that you would like to better understand.
You don’t need to be in crisis or know exactly what you want to work on before starting therapy. Counselling can offer a supportive space to explore what you’re experiencing, understand what may be beneath it, and develop new ways of relating to yourself and your life.
Finding the right therapist also matters. A free 15-minute consultation gives you an opportunity to ask questions, learn about our approach to counselling, and decide whether working together feels like a good fit.
Do I need a referral to see a counsellor?
No. You do not need a referral from a doctor or another healthcare provider to book counselling. You can contact us directly or book a free 15-minute consultation to get started.
Have questions? Let’s connect.
We’re here to help. Send us a message using the form and we’ll get back to you as soon as possible.
You don’t need to have the right words. We’ll help guide you.
Email: [email protected]
Phone: 604-970-5420